Let it out.
We are here.
Key handover, cleaning team and a contact your guests can actually reach. So the Saturday-evening call does not come through to you at home.
Why letting wears you down
Guests call. Always.
The key sticks, the Wi-Fi password is missing, the air conditioning beeps. None of it is serious. But all of it lands on you if there is nobody local to deal with it. Usually at the weekend.
With us, your guests have a local number. We hand over the keys, coordinate the cleaning team between stays, and if anything comes up during the holiday, we deal with it. In English, German or Spanish.
The day between two bookings
How a changeover day works.
Changeover day · example view
- Guests depart. Keys back in the safe.
- Cleaning team takes over. Timed to the changeover.
- A walk through the house. Everything in its place, everything ready.
- New guests arrive. Key handover, in person.
Your guests notice none of this. They only notice that everything is ready.
Holiday letting runs on reviews, and reviews are earned on the ground: on arrival, at the first question, at the small mishap on the second evening. Guests who can reach someone then write differently about your house.
Guest services work best together with ongoing property care: then the same person looks after house and guests, and nothing falls between two stools.
What is included
What guest services include.
- On-site contact: reachable throughout the stay.
- Key handover: in person to your guests, keys kept in the insured safe.
- Cleaning team: a regular team, coordinated by us to fit the changeover.
- Three languages: English, German, Spanish.
What your guests experience reflects on your letting. So we treat them the way you would want to be welcomed yourself.
Good reviews start with someone you can reach.
Request a free site visitFrequently asked questions
Guest services, briefly answered.
Do you handle the key handover to guests?
Yes, that is the core of guest services. Your guests receive the keys from us in person, and between stays they are kept in the insured key safe.
Who does the cleaning between guests?
We work with a regular cleaning team and schedule them to fit the changeovers. You do not have to chase anyone by phone from abroad.
What if something breaks during the stay?
Then we are the number your guests call. Small things we fix straight away; for everything else we coordinate tradesmen. For properties in our care we can be reached around the clock in an emergency.
In which languages do you look after guests?
English, German and Spanish. That covers practically every guest who rents a finca in south-east Mallorca.
Do I need ongoing property care for this as well?
Guest services are strongest in combination with ongoing property care: then there is a single point of contact for house, pool, garden and guests. We work out what makes sense for your property at the free site visit.
The next step
One look, and you will know.
The site visit is free and without obligation: in person, or by video call if you are abroad at the moment. Afterwards you receive a fixed quote with a monthly price for your property.
